Returns, Refunds & Cancellations

 

Unless the product is faulty, supplied not as described or fails to meet your personalisation criteria as stipulated within your order, the product is not returnable or refundable.


Order Cancellation Due To Error

  1. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction.  Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.

Product Returns

  1. We undertake to replace you for any product delivered to you that is faulty, damaged condition, or fails to meet your personalisation criteria as stipulated within your order.  If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage listing the reason(s) for return.
  2. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse you for the amount initially debited for the purchase.




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